Category: Tours

I compiled 42 (i.e., ALL) the tour reviews I’ve received on Google, ToursByLocals and TripAdvisor/Viator, and gave CHATGPT the following task prompt:

BACKGROUND: My name is Walt Goodridge. I am a tour guide. I offer personalized, customizable, all-day World War II tours, “Saipan in a Day” tours, and “Tinian to Hiroshima tours” as well as trekking and adventure tours on the islands of Saipan and Tinian, Commonwealth of the Northern Mariana Islands. I wish to create a compelling value proposition for advertising and marketing my tours based on what satisfied customers have actually said. Following are all the reviews I’ve received for my personalized, all-day tours of the islands of Saipan and Tinian, Northern Mariana Islands. Each review starts with a “Customer: Name” followed by tour details in some instances, and the actual review (some are multiple paragraphs; each new entry begins with “CUSTOMER.”

TASK: Please analyze the reviews and provide:
(a) 10 descriptive words that appear frequently
(b) 3 to 5 benefits or value that are frequently alluded to or addressed by the customer
(c) 3 to 5 compliments that are given by the customer
(d) Any other benefits and themes that YOU identity that could be used to craft an overview of my tours’ unique selling proposition
(e) an 80-100 word overview of my tours (less than 450 characters)

CHATGPT:
Based on the reviews, here is an analysis:

(a) 10 Descriptive Words:
1. Knowledgeable
2. Informative
3. Personalized
4. Flexible
5. Enthusiastic
6. Accommodating
7. Engaging
8. Attentive
9. Comprehensive
10. Memorable

(b) Benefits/Values:
1. Personalized Experience: Walt tailors tours to individual interests, ensuring a unique and customized experience.
2. In-depth Knowledge: Walt’s extensive knowledge provides a deeper understanding of Saipan’s history and culture.
3. Flexibility: He is flexible in adjusting the itinerary based on customer preferences and requests.
4. Insider Access: Walt offers access to private collections and arranges special visits, enhancing the tour experience.
5. Comprehensive Experience: Customers cover a wide range of historical and cultural sites, maximizing their time on the islands.

(c) Compliments:
1. Knowledge and Enthusiasm: Customers consistently praise Walt’s depth of knowledge and passion for the subject matter.
2. Flexibility and Accommodation: Walt’s willingness to adapt the tour to customer preferences is highly appreciated.
3. Engaging Conversations: Guests enjoy the meaningful and engaging conversations with Walt, adding a personal touch to the experience.
4. Attention to Detail: Walt’s meticulous planning and attention to detail, including timestamped itineraries and post-tour updates, are valued.

(d) Additional Benefits/Themes:
1. Personal Connection: Walt’s willingness to share personal stories and experiences creates a more intimate and enjoyable tour.
2. Rare Insights: Customers appreciate the opportunity to learn about Saipan’s history from someone who has lived elsewhere and now calls it home.
3. Off-the-Beaten-Path Experiences: Walt takes guests to places that larger tour groups may not have access to, providing a more unique and exclusive experience.

(e) Tour Overview (80-100 words):
Discover Saipan with Walt Goodridge, your knowledgeable and enthusiastic guide. Enjoy a fully personalized tour tailored to your interests, whether it’s exploring World War II sites, immersing in nature treks, or delving into Saipan’s rich cultural history. Walt’s flexibility ensures your itinerary reflects your preferences. Gain rare insights from someone who’s embraced Saipan as home after an adventurous journey. With access to private collections and off-the-beaten-path locations, you’ll experience Saipan in a way few can. Engage in meaningful conversations, capture stunning memories, and leave with a comprehensive understanding of this beautiful island.

Walt
Excellent! Thanks!

ChatGPT
You’re welcome! If you have any more questions or need further assistance, feel free to ask. Good luck with your tours, Walt!

You can check out the actual reviews below, but if you actually wish to request a tour, contact me directly (www.discoversaipan.com) to save on cost:

(a) TripAdvisor: https://www.tripadvisor.com/ShowUserReviews-g60716-d8818668-r510130398-Discover_Saipan-Saipan_Northern_Mariana_Islands.html

(b)Google: https://www.google.com/search?q=discoversaipan

(c) ToursByLocals: https://www.toursbylocals.com/TBL/WebObjects/ToursByLocals.woa/wa/reviewsFancybox?guide=13181

Kim and her son made a special trip from Massachusetts to Saipan to experience my “WWII Pilgrimage/Search for Amelia” tour and the “Tinian to Hiroshima” tour the next day. Here’s what she said the moment she got in the car for Day 2’s adventure!

Seattle, Washington resident, Andrew Kennelly, completed his mission of visiting all 50 US states a few years before the pandemic. “What’s next?” he asked himself. “Well, why not visit the US territories and commonwealths?” he answered! And that’s what he did! He used up all his frequent-flier miles to book a trip to Guam and the Northern Mariana Islands. I entered as a character in Andrew’s story when he decided on the once-in-a-lifetime, requisite tour of Tinian! I’ll let Andrew tell the story as outlined in his review of my tour on the Tripadvisor website:

I am normally an independent traveler who does not feel a need or desire to hire guides. However, I made a rare exception for my day tour of Tinian, hiring Mr. Walt Goodridge to take me around. Five years ago, when I first considered a visit to Guam and the Northern Mariana Islands, I had bought Walt’s book, There’s Something about Saipan. I enjoyed the book, and then I noticed Walt was also mentioned extensively in another book I bought, The Not-Quite States of America. So it would seem he is something of a local celebrity and has a fascinating personal story: An Ivy-League educated native of Jamaica who gave up a good engineering career in New York City to relocate to Saipan. And then I happened upon his website and saw that he offered tours. I figured I had to meet this guy and I bet he could give a pretty good tour. I also figured that most likely in my entire life I would spend at most one day on Tinian so I wanted to make sure I got the most out of it, and did not miss anything important.

Anyway, Walt picked me up at my hotel (the Saipan Hyatt) and then we went to the Saipan Airport. The first great part of the daylong adventure to Tinian was simply getting there – a 15-minute flight on a 5-passenger 1974 Piper Cherokee Six with a 300HP Continental TIO540. The views of Tinian from the plane provide a great “preview” of what is to come.

After arriving in Tinian, we jumped into a rental car (Walt arranged it) and we set out on our Tinian tour. The majority of a tour of Tinian will, appropriately, be focused on sites relevant to World War II. There are a number of World War II era buildings, most of them originally Japanese-built and subsequently repurposed by American forces. They are in varying states of decay, but mostly structurally sound so you can walk into and onto them. The fact that they are left to decay naturally, as opposed to being “restored”, is, in my opinion, neat.

Perhaps the highlight of the trip is viewing and driving on the actual runway used by the Enola Gay when it left on its mission to drop the atomic bomb on Hiroshima. Two other sites of high significance are the pits used to load the atomic bombs (“Little Boy” and “Fat Man”) onto the Enola Gay and Bockscar respectively.

Other worthy sites around the island include various bomb shelters, Shinto shrines, abandoned artillery and vehicles, Chulu Beach, a currently operational Voice of America transmission facility, life-size replicas of “Little Boy” and “Fat Man”, the “House of Taga” (think of it as a tropical Pacific Stonehenge). I also found a drive past the recently-abandoned Tinian Dynasty Hotel & Casino to be interestingly eerie. A brief drive through San Jose, the one and only village on Tinian, where the vast majority of the island’s population lives, is interesting.

Walt obviously knows his history and is a wealth of information. If he doesn’t know something, he’ll acknowledge as such and make a note to look into it and get back to you. Perhaps more importantly, however, I enjoyed talking to Walt over the course of the day about his own story and about what life is like in Saipan. He’s an “open book”, willing to share much about himself, and there are no “off-limits” questions.

We concluded our tour of Tinian and made the short flight back to Saipan. After returning to Saipan, Walt offered to take me to one or two sites in Saipan to fill up the remainder of the day, but my jet lag was kicking in and I needed some rest so we called it a day. But it is a day I will never soon forget.

I absolutely recommend engaging Walt for a tour of Tinian. Reach out to him directly, though, no need to book through some third-party booking site.

You can tell by Andrew’s thoroughness, attention to detail, and generosity lavishing what is now my “best review ever”) that he was a fun and interesting client to hang out with! Hope we can hang out again if you’re ever back in this part of the world, Andrew!

To read more and view Andrew’s photos, CLICK HERE

OR COPY AND PAST THE LINK BELOW https://www.facebook.com/andrew.kennelly.31/posts/pfbid02bmoeyBvcdubDPM6Z7hgnvgmG3MkwYnRbGdUoBLD5Xq9od3FeUfZGXoFDiBsmPXBQl

As it appears in the Marianas Variety AND the Saipan Tribune (Thur, March 16, 2023)

Alex Dunn, former United Airlines pilot of 32 years and one-time pilot of the lone, operational B-29 used by the Commemorative Air Force for traveling air shows, recently visited Saipan for DiscoverSaipan.com‘s World War II Pilgrimage tour. Dunn is seen here with John S. Castro-Mames, project coordinator of the Seafaring Traditions Program in Susupe along with author/guide Walt F.J. Goodridge.(Photo: Tyler Warwick)

The Saturday, March 4, 2023 cruise ship arrival here on Saipan was canceled due to high winds which made the docking a safety issue. Here, however, is a Tripadvisor review from one of the day’s “almost-customers,” Roger Cook:

I began corresponding with Walt in August 2022 in advance of a planned cruise stop in March 2023. Walt responded immediately and an engaging dialog ensued with Walt proposing a fascinating full day group tour of the island. We continued to email regularly over the next several months as the group grew to nearly 40 members.

On the morning of our arrival, as the ship steamed toward the entrance to Saipan harbor, the Captain announced that weather would prohibit us from making the port call. We were greatly disappointed. We had been looking forward to meeting Walt and touring Saipan with him.

Gracious, as always, before the day was out, Walt had already refunded half of the group their fees and was working on the balance. I would urge anyone planning to visit Saipan to contact Walt, an honest man who offers good value with a delightful manner. I may never get to Saipan, but I will treasure the experience of working with Walt forever.

https://www.tripadvisor.com/ShowUserReviews-g60716-d13198283-r880988761-Saipan_in_a_Day_WWII_Pilgrimage_Amelia_Earhart_Tour

My Response:

Hey Roger! Even though we never got to meet, it was great having you as my one-man, pre-cruise, tour marketing department and as my onboard contact as the docking situation evolved that morning.

We needed to rent one of the vans from the evening before, but–as this was not my first time at this rodeo–my team and I waited at the airport rental agency before signing out the other vans while we waited for your email about the captain’s decision. A few other passengers on the ship emailed me as word of the cancellation spread, but we didn’t call it a bust until we got YOUR email!

Cruise ship arrival days are a rarity here on our little island, so I do hope you get to swing by this corner of the planet in some other way. There’s a lot of history and mystery to see and experience here on Saipan, Tinian and Rota!

Thanks for the review!

Walt (“The Jamaican on Saipan!”)

P.S. Thanks as well for your amazing generosity in helping defray the costs. FYI: For this and any business service I offer, I like to charge only for results. So, even though I did, in fact, incur expenses in the lead-up for the day, I don’t believe the potential customers should be penalized if they don’t receive any of the results they anticipated–particularly if the reasons are not under their control. It probably won’t endear me to my competition, but that’s my policy and I’m sticking to it!

P.P.S. On the bright side, I gave away all the boxes of Chicken Kelaguen wraps from Herman’s Modern Bakery (a sample of local Chamorro cuisine that was to be a surprise for the group) to gas station attendants, strangers and friends as I tied up the day’s loose ends. So a few (non vegan) folks got free snacks from the day’s outcome!